Customer services: 0203 917 4909
Organic merino wool clothing and underwear for you and your family
Free returns for 100 days
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Can I change my order?
Can I add an item to my order once it has been placed?
I have two ordrers, can you send them together?
Is it possible to cancel my order?
Should my order have a minimum order value to obtain free shipping?
I have not received an orderconfirmation - why not?
What do I do if part of my order is missing?
Can I pre-order items that are not in stock
When is the item in stock again?
Which payment methods do you accept?
How do I get my invoice?
Can I get a copy of my invoice?
Are there additional fees when shopping with you?
When will the amount be charged?
When can I expect my order?
Can my order be send today?
Which countries can DILLING ship to?
Can I get the tax refunded?
Where is my order?
What are the delivery options, delivery times and freight rates?
Have you received my return?
How do I return an order?
How do I exchange items?
Can I get a new return label?
I have a complaint, how do I proceed?
Right of cancellation
100 days free return
When can I expect my refund?
Does it cost anything to return goods?
What do I do if I got a wrong amount back after I return an item?
Newsletter & Discount codes
How do I use my discount code/coupon number?
What is a discount code?
I have not received my discount code, how do I proceed?
How do I subscribe your newsletter?
I want to unsubscribe your newsletter
Discounts and discount codes
How are your sizes?
Do you have a size guide?
How should I wash your wool products?
Should I use lanolin, when I wash wool?
Should your wool and cotton products be washed before use?
How should I wash your cotton products?
Do your wool products shrink?
Do your cotton products shrink?
Does your wool feel itchy?
How do I remove stains from wool?
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How do I contact customer service?
Can I get a gift card?
Do you offer gift wrapping?
Personal data policy
Is my personal information safe when I order from DILLING?
I have forgotten my password?
I cannot log in?
How can I delete my account/login?
Can I place an order without registering?
What is 'My Account'/Login?