How can we help you today?

Orders 9

• Can I change my order?
• Can I add an item to my order once it has been placed?
• I have two ordrers, can you send them together?
• Is it possible to cancel my order?
• Should my order have a minimum order value to obtain free shipping?
• I have not received an orderconfirmation - why not?
• What do I do if part of my order is missing?
• Can I pre-order items that are not in stock
• When is the item in stock again?

Payment 5

• Which payment methods do you accept?
• How do I get my invoice?
• Can I get a copy of my invoice?
• Are there additional fees when shopping with you?
• When will the amount be charged?

Delivery 6

• When can I expect my order?
• Can my order be sent today?
• Delivery cost
• Which countries can DILLING ship to?
• Can I get the tax refunded?
• What are the delivery options, delivery times and freight rates?

Returns 10

• Have you received my return?
• How do I return an order?
• How do I exchange items?
• Can I get a new return label?
• I have a complaint, how do I proceed?
• Right of cancellation
• 100 days free return
• When can I expect my refund?
• Does it cost anything to return goods?
• What do I do if I got a wrong amount back after I return an item?

Newsletter & Discount codes 6

• How do I use my discount code/coupon number?
• What is a discount code?
• I have not received my discount code, how do I proceed?
• How do I subscribe your newsletter?
• I want to unsubscribe your newsletter
• Discounts and discount codes

Products 16

• How are your sizes?
• Do you have a size guide?
• How should I wash your wool products?
• Should I use lanolin, when I wash wool?
• Should your wool and cotton products be washed before use?
• How should I wash your cotton products?
• Do your wool products shrink?
• Do your cotton products shrink?
• Does your wool feel itchy?
• How do I remove stains from wool?

See all 16 articles

Other 6

• How do I contact customer service?
• Can I get a gift card?
• Do you offer gift wrapping?
• Cookies
• Personal data policy
• Is my personal information safe when I order from DILLING?

My Account 5

• I have forgotten my password?
• I cannot log in?
• How can I delete my account/login?
• Can I place an order without registering?
• What is 'My Account'/Login?