Customer services: 0203 917 4909
Organic merino wool clothing and underwear for you and your family
Free returns for 100 days
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UK Customer Service Guides
FAQ's by customers
What do I do if a customer has not yet received their refund.
Which payments do we do manually after created a credit notes in BC?
How long does it take for a customer to get their refund when they return something?
Who do we contact when there are problems with one or more deliveries from DPD?
Is pick up from home possible for returns/how does it work?
DPD Drop off points.
Delivery time and safe places.
Can a customer return using Royal Mail?
What to do if a parcel has not arrived.
The customer can't print their return label. It says an error has occurred.