1. Tick the box in the enclosed letter to let us know how you want the money to be refunded. In case the money is refunded to a different person than the person registered at the time of purchase, please note the name of the account holder, the registration number and the account number.
2. Fill in the return reason and follow the instructions, as described on the return note - and enclose the slip with your return.
3. Print a return label using this link.
4. The package must be delivered to a DPD mail shop (you can find the closest one on DPD’s website).
If you have ordered several products and only want to return individual items, we obviously return the money for the items you send back, as long as the return slip is filled out.