• Check in BC to see if that is correct by looking in Ledger Entries. It may be that they have recently been refunded but not noticed.


  • Check if they have registered their return (ask Charlotte or Kestas to check this for you by giving her the order number).


  • Track to see if their parcel has been delivered to DPD



  • If not delivered, ask if they returned using Royal Mail. If yes, ask what they returned, then let me know and I can do the refund manually. If I am away for a longer period of time, create a credit note in BC and the customer will be refunded automatically. 


  • If returned with DPD and delivered successfully, let me know and I can chase this up with Kestas why the refund was not made. If I am away for a longer period of time, message Kestas to ask him :)