In the Dutch webshop customers can pay with, iDEAL, PayPal and credit card. 

When they Pay With credit card the payment is taken from there bank account when the order is send. Discount can therefore be applied to the order before it is invoiced as usual. 

But when the order is Paid with iDEAL or PayPal the amount is taken from there bank account staid away. If you need to give a discount the changed amount therefor has to be refunded.

Also, when a credit nota is made the amount needs to be manually refunded.

We therefore have a excel document called “refund list 2023”.
 Find it her: K:\Customer Service\NL\2023

In this document you need to fil out the information of the order.
Order number, name, information on the discount amount or if it is a credit nota (CN), the amount the customer has pay, the amount the customer needs to pay after the discount is give, The sheet will then calculate the amount that needs to be refunded, and you need to fill out the Transaction ID.

You will find the transaction ID in the order in BC: 

Afbeelding met tekst, lijn, Lettertype, schermopname

Automatisch gegenereerde beschrijving 

Make sure to make a little ‘ before you copy-past the transaction ID number in the excel sheet.

At the end of the day. You (or someone with access to ideal and PayPal) will make all the refunds and mark the refunded lines green. 

For more information on payments, se this guide on payments: