Can I change my order?
Yes, please call to our customer service: 0203 917 4909 as soon as possible and we will do our best to help you.  Outside normal working hours please send ...
Fri, 3 May, 2019 at 1:57 PM
Can I add an item to my order once it has been placed?
Unfortunately, it is not possible to add extra items to an order after purchase. You approve an amount when placing the order, which we cannot exceed for se...
Fri, 3 May, 2019 at 2:14 PM
I have two ordrers, can you send them together?
We will try to send your packages together but cannot guarantee that it is possible.
Thu, 7 Feb, 2019 at 12:04 PM
Is it possible to cancel my order?
Yes if your order has not been invoiced. Please contact customer service.
Tue, 19 Feb, 2019 at 11:03 AM
Should my order have a minimum order value to obtain free shipping?
Yes - please find guidelines here.
Tue, 7 May, 2019 at 8:56 AM
I have not received an orderconfirmation - why not?
Please check your Spam filter or your advertising inbox.  If you do not find your order confirmation you may have written an incorrect email address. If...
Tue, 19 Feb, 2019 at 11:11 AM
What do I do if part of my order is missing?
Please check that the missing item is not between 2 other products. Otherwise, please contact customer service.
Thu, 21 Feb, 2019 at 2:29 PM
Can I pre-order items that are not in stock
No, you cannot pre-order products, you will have to wait until it is back in stock. The estimated date for return is listed next to the size that is out...
Tue, 19 Feb, 2019 at 10:27 AM
When is the item in stock again?
A new production of the sold-out product will be initiated as soon as possible and at the same time an expected date will be given for when the goods are ba...
Tue, 19 Feb, 2019 at 10:23 AM

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