RETURNS

Have you received my return?
We receive the return package within 1-2 working days at the DPD depot.  From there it takes 5-8 working days before we receive your return parcel at our r...
Tue, 7 May, 2019 at 10:12 AM
How do I return an order?
1. Tick the box in the enclosed letter to let us know how you want the money to be refunded. In case the money is refunded to a different person than the pe...
Tue, 7 May, 2019 at 10:14 AM
How do I exchange items?
Whether you need to exchange or return merchandise, return it to us (please use the attached return label, so you will not be charged), after which you will...
Tue, 7 May, 2019 at 10:22 AM
Can I get a new return label?
Yes you can print a return label here.
Thu, 14 Mar, 2019 at 3:09 PM
I have a complaint, how do I proceed?
Please send an email to customer service containing the following points:  Order number Specify item number and size (seen on label in clothing) Brief...
Thu, 9 May, 2019 at 10:37 AM
Right of cancellation
You have a 100-day right of cancellation when you shop with us. Please read more here.
Thu, 28 Feb, 2019 at 3:22 PM
100 days free return
You have complete right of return. In the unlikely case that you want to cancel your purchase, any article can be returned within 100 days from receipt of t...
Thu, 14 Mar, 2019 at 3:15 PM
When can I expect my refund?
When returning an item to us it will arrive to the DPD facility within a couple of days.  From this point your refund will be processed within 10 business ...
Wed, 15 May, 2019 at 10:30 AM
Does it cost anything to return goods?
It is free to return articles to us using the return label, which can be printed from the DPD site below. DPD return site
Wed, 13 Mar, 2019 at 2:30 PM
What do I do if I got a wrong amount back after I return an item?
Please contact customer service.
Wed, 15 May, 2019 at 10:41 AM

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