How can we help you today?

Check in BC to see if that is correct by looking in Ledger Entries. It may be that they have recently been refunded but not noticed. Check if they ha...

No UK refunds need to be made manually unless they are older than 6 months old. In that case we need to get the customers IBAN number in order to do a manu...

Refunds usually take 8-10 days from the customer receiving the email to say their order has arrived with DPD. Refunds for UK customers happen automatically...

If there is a problem with orders not arriving with DPD from DHL, I would always inform Christian of this. Then I would email Jay and Kris. These are their...

Pick up is not available if a customer is looking to return their order. They have to go to the shop. If the parcel has been delivered to the wrong address...

A list of places where customers can drop off their returns parcel can be found on the DPD website. The customer enters in their address and it will tell t...

Delivery usually takes 2-4 days due to delays that can occur in customs.  If a customer is going to be out when their parcel is due for delivery, the...

Yes, make sure they register their return online then ignore it when it redirects them to the DPD website. (Can do this by clicking ‘100 days free returns ...

Track their parcel on consignor  If no information or recent scans, let me know and I can contact DPD  or if I am away email: platinum@dpdgroup.co.u...

Try to create the return label yourself by clicking ‘free returns for 100 days’ on the homepage and following the guide. When redirected to the DPD w...